Is your site secure?
Yes. This site is 100% secure. Firstly, it is hosted on a HTTPS server (the green padlock to the left of the URL confirms this). Secondly, for payments, we use PayPal and Stripe, both renowned for secure online transactions.
How can I pay for my order?
We offer payment options via PayPal or directly by credit card with Stripe.
I don't understand, my promo code isn't working?
If your promo code isn't working, please contact us at info@unicornfloat.com. We will respond promptly to resolve the issue.
Do you accept orders placed outside of the United States?
This depends on the products selected:
Some items are missing from my order, why?
We have different suppliers for our products. If you order multiple different products from our shop, you may receive them separately, with a few days apart.
What are Unicornfloat.com's guarantees if the product is not delivered?
Full refund if the delivery is delayed by 30 days or more.
My items arrived damaged, what should I do?
We are here to assist with returns. If your items arrived damaged, please send us some photos to info@unicornfloat.com. Depending on the damage, a replacement package can be shipped within 48 hours.
How do I cancel my order?
Please contact us at info@unicornfloat.com if you wish to cancel your order.
What is the average delivery time to receive my order?
1) Available and selected express delivery
When express delivery is available, items are delivered quickly to the United States within 1 to 4 days after payment is received.
This express delivery is sometimes handled by Amazon's logistics service for some of our products. Some of our best-selling products come from their warehouses, allowing us to guarantee fast and efficient delivery service as well as a simple product return process.
2) Non-available express delivery
When the product is not available for express delivery, delivery is directly handled by our suppliers:
3) Selected multiple delivery
This delivery method applies when your cart contains one or more products available for express delivery (24h - 72h) and one or more products available for premium tracked delivery (7 - 14 days).
In this case, your packages will arrive separately and with their own delivery times:
Why is my parcel tracking not working?
If you notice that your parcel tracking isn't working, it simply means that the parcel has not yet arrived in the destination country. Tracking activates once the parcel arrives in the destination country. You can then track its progress to your address. Don't worry, all tracking numbers are functional; you just need to wait between 5 and 12 working days (depending on the period) to access tracking.
You can also track your order progress using our personalized tracking system. Access it by clicking the link below:
https://www.unicornfloat.com/apps/trackingmore
What is the exchange and return policy?
Returns accepted within 14 days after receiving the product. Return costs will be at your expense.
For more details on returns, please refer to our "Refund Policy" page located at the bottom of the homepage, under useful links.
How are customer reviews collected?
How can I contact you if I have questions?
For any additional information request, feel free to fill out the form on the Contact page or contact us directly via email at info@unicornfloat.com.
Secure Payment
We use Stripe & Paypal for 100% secure online payments.
English Support
Dedicated Support Team to answer all your questions 7 days a week.
Satisfaction Guaranteed
14-day Satisfaction Guarantee from receipt of items
Tracked Delivery
Track your items to know the delivery status at any time.
